11jl Privacy Policy

This Privacy Policy ("Policy") describes how 11jl ("11jl", "we", "us", "our"), the operator of the online gaming platform accessible at 11jl.biz, collects, uses, stores, discloses, and otherwise processes the personal information of users ("Player", "User", "you") in connection with access to and use of the 11jl platform and all related services.

11jl is committed to protecting the privacy and personal data of all users in accordance with Republic Act No. 10173, known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC") of the Republic of the Philippines. By registering an account or otherwise using the 11jl platform, you consent to the collection and processing of your personal information as described in this Policy.

This Policy applies to all personal information collected through the 11jl website (11jl.biz), mobile-optimized browser interface, and any customer support or communication channels operated by 11jl. It does not apply to third-party websites or services that may be linked from the platform.

11jl collects personal information that is necessary for the operation of the platform, fulfilment of regulatory obligations, and provision of a safe and enjoyable gaming experience. The categories of personal information we collect include:

11jl does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health data in the ordinary course of operations.

11jl processes your personal information for the following purposes:

Account & Platform Operations

• Creating, verifying, and maintaining your 11jl account;
• Processing deposits and withdrawals via GCash, Maya, BPI, BDO, and other payment methods;
• Delivering game results, crediting winnings, and managing your account balance;
• Providing 24/7 customer support, including live chat and email assistance;
• Authenticating your identity during login, including two-factor authentication (2FA) OTP verification.

Legal & Regulatory Compliance

• Conducting Know Your Customer (KYC) identity verification as required by applicable Philippine gaming regulations;
• Complying with the Anti-Money Laundering Act (AMLA) of 2001 and its amendments, including transaction monitoring and suspicious activity reporting to the Anti-Money Laundering Council (AMLC);
• Enforcing the 21+ age restriction required under Philippine gaming law;
• Maintaining records required by regulatory authorities for audit and inspection purposes.

Security & Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, unauthorized account access, and other prohibited activities;
• Monitoring for and enforcing compliance with 11jl's Terms and Conditions;
• Verifying the legitimacy of payment transactions and investigating chargebacks.

Platform Improvement & Communications

• Analyzing usage patterns and preferences to improve the platform's features, game selection, and user experience;
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts);
• Sending marketing communications about promotions and new features, where you have provided consent or where permitted by applicable law, with an opt-out mechanism provided in every marketing communication.

Under the Philippine Data Privacy Act of 2012, 11jl processes personal information on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 11jl — specifically, operating your account, processing payments, and delivering gaming services. Without this processing, 11jl cannot provide its services to you.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AMLA reporting obligations, KYC requirements under gaming regulations, tax reporting, and court or regulatory orders.
• Legitimate Interests: Processing is carried out based on 11jl's legitimate interests in operating a secure, fair, and compliant gaming platform — including fraud detection, security monitoring, and platform improvement — provided such interests are not overridden by your fundamental rights.
• Consent: Where required by law — including for certain marketing communications and non-essential cookies — 11jl will obtain your explicit consent prior to processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11jl does not sell, rent, or trade your personal information to third parties for their independent commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other payment processors require your payment account details to process deposits and withdrawals. These parties handle your financial data under their own privacy policies and applicable Philippine financial regulations.
• Game Providers: Certified third-party game providers (such as Pragmatic Play, Microgaming, NetEnt, Play'n GO, and others) may receive limited technical data (such as your player session token) to deliver game content to your device. They do not receive your full identity or financial data.
• Identity Verification Services: Third-party KYC and identity verification service providers may process your government ID documentation to verify your identity on behalf of 11jl, subject to strict data processing agreements.
• Regulatory Authorities: 11jl may be required to disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government bodies in response to lawful requests, investigations, or regulatory audits.
• Law Enforcement: 11jl may disclose personal information to Philippine law enforcement authorities where required by law, court order, or in connection with the investigation of suspected criminal activity.
• Professional Advisers: Legal, accounting, and other professional advisers engaged by 11jl may access personal data on a confidential basis where necessary to provide their professional services.

The 11jl platform uses cookies and similar tracking technologies to operate core platform functionality, improve performance, and analyze usage. A cookie is a small text file placed on your device by a web server. Cookies cannot execute programs or deliver viruses to your device.

Types of Cookies Used

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your 11jl account during an active session. The platform cannot function properly without these cookies, and they cannot be disabled.
• Performance Cookies: Collect anonymized data about how users interact with the platform — which pages are visited most, where errors occur, and how navigation flows are used. This data is used to improve platform performance and user experience.
• Functionality Cookies: Remember your preferences, such as language settings, and maintain your session state between pages.
• Analytics Cookies: Help 11jl understand aggregate usage patterns. Data collected by analytics cookies is not linked to individual player identities for marketing purposes.

You can manage cookie settings through your web browser settings. Note that disabling certain cookies (particularly essential cookies) may impair the functionality of the 11jl platform or prevent you from accessing your account.

11jl implements a comprehensive set of technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. Key security measures include:

• Encryption: All data transmitted between your device and 11jl servers is encrypted using Transport Layer Security (TLS) with 256-bit AES encryption — the same standard used by Philippine banks for online banking.
• Access Controls: Access to personal data held by 11jl is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: 11jl offers 2FA for all player accounts and strongly encourages all users to enable it. 11jl staff accounts with access to player data require mandatory 2FA.
• Secure Data Storage: Player data is stored on servers protected by firewalls, intrusion detection systems, and physical access controls.
• Data Breach Response: In the event of a personal data breach that is likely to prejudice your rights and freedoms, 11jl will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected users as required by the DPA and NPC regulations.

Notwithstanding the security measures in place, no data transmission over the internet is 100% secure. You acknowledge that you transmit personal information to 11jl at your own risk. You are responsible for ensuring that your login credentials are kept confidential and that your device is reasonably secured.

11jl retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's existence on the 11jl platform and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA regulations.
• KYC Documentation: Retained for a minimum of five (5) years following KYC completion or account closure, whichever is later, as required by applicable Philippine gaming and anti-money laundering regulations.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, except where retention is required for longer periods by applicable law or for the resolution of ongoing disputes.
• Technical Logs: Server logs and technical usage data are retained for a maximum of twelve (12) months, after which they are anonymized or deleted.

When personal data is no longer required for its stated purpose and no longer required to be retained by law, 11jl will securely delete or anonymize it in accordance with industry-standard data destruction practices.

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal information held by 11jl:

To exercise any of the rights listed above, please contact 11jl's Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. 11jl will respond to valid data rights requests within fifteen (15) business days of receipt, as required by the DPA. Requests may be subject to identity verification to prevent unauthorized disclosure of your personal data to third parties.

The 11jl platform is strictly intended for individuals who are at least twenty-one (21) years of age, in compliance with Philippine gaming law. 11jl does not knowingly collect, process, or retain personal information from individuals under the age of 21.

If 11jl becomes aware or has reasonable grounds to believe that personal information has been collected from an individual under 21 years of age, it will immediately suspend the relevant account, cease processing the data, and take steps to securely delete the personal information collected, unless retention is required by applicable law (for example, to report the incident to regulatory authorities).

If you are a parent or guardian and you believe that your child under the age of 21 has provided personal information to 11jl, please contact our support team or Data Protection Officer immediately at [email protected] so that we can take appropriate action.

11jl's primary operations and data storage infrastructure are based within the Philippines. In the course of delivering gaming services, certain personal data may be transmitted to or processed by third-party service providers (such as game providers and payment processors) who are located outside the Philippines.

Where personal data is transferred outside the Philippines, 11jl ensures that appropriate safeguards are in place in accordance with the Data Privacy Act and NPC regulations, including:

• Entering into data sharing agreements or data processing agreements with international service providers that impose data protection obligations equivalent to those required under Philippine law;
• Transferring data only to countries or recipients that maintain adequate data protection standards as recognized by the NPC; or
• Applying other lawful transfer mechanisms as recognized under Philippine data protection law and NPC guidelines.

By using the 11jl platform and consenting to this Policy, you acknowledge and consent to the international transfer of your personal data in accordance with the safeguards described above.

11jl reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws and regulations, or the services we provide. The "Effective Date" at the top of this Policy indicates when the current version took effect.

Where changes to this Policy are material — meaning they significantly affect the way we collect, use, or share your personal information — 11jl will provide advance notice to registered users by email to the registered email address on file, or by a prominent notice on the 11jl platform, or both, prior to the changes taking effect.

We encourage you to review this Policy periodically to stay informed about how 11jl protects your personal information. Your continued use of the 11jl platform after the effective date of any update to this Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data held by 11jl, or the exercise of your data rights under the Philippine Data Privacy Act, please contact the 11jl Data Protection Officer (DPO) using the following channels:

• Email (DPO): [email protected] — please include "Privacy / DPO Request" in your subject line for priority routing to our data protection team.
• Live Chat: Available 24/7 through the 11jl platform (accessible after logging in). For data rights requests requiring written records, email is preferred.

If you are not satisfied with 11jl's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available through official Philippine government information channels.